FAQ

Frequently Asked Questions

1. What is Lumière Skin Lab?

Lumière Skin Lab is a skincare brand dedicated to providing scientifically formulated products that enhance skin health and radiance. Our products are designed to be effective, gentle, and suitable for various skin types.

2. Are Lumière Skin Lab products safe for sensitive skin?

Yes, our products are crafted with carefully selected, high-quality ingredients to be gentle on sensitive skin. However, as with any skincare product, we recommend doing a patch test first and consulting with a dermatologist if you have any specific skin concerns.

3. Where are Lumière Skin Lab products manufactured?

All of our products are developed and manufactured in state-of-the-art facilities that adhere to high-quality standards, ensuring the efficacy and safety of each product.

4. Are Lumière Skin Lab products cruelty-free?

Absolutely. Lumière Skin Lab is committed to ethical practices, and we do not test on animals. Our products are cruelty-free and made with compassion for our customers and the environment.

5. What ingredients do you use in your skincare products?

We use a blend of scientifically backed ingredients, including vitamins, antioxidants, natural extracts, and advanced actives like hyaluronic acid and peptides. Each ingredient is chosen for its ability to target specific skin concerns and deliver visible results.

6. Can I use Lumière Skin Lab products during pregnancy?

While our products are formulated to be safe, we always recommend consulting with your healthcare provider or dermatologist before incorporating any new skincare products into your routine during pregnancy.

7. How should I store my Lumière Skin Lab products?

For optimal results, store products in a cool, dry place away from direct sunlight. This helps preserve the efficacy and longevity of the active ingredients.

8. How long will it take to see results?

Results vary depending on individual skin type and the product being used. Some users may see improvements within a few days, while others may notice more gradual changes over several weeks.

9. What is your return policy?

We stand behind our products and want you to love your skincare journey. If for any reason you're not satisfied with your purchase, please refer to our return policy on our website or contact customer service within 30 days of receiving your order.

10. How do I know which product is right for my skin?

Our team is here to help! You can refer to our online skin assessment or reach out to customer support for personalized recommendations based on your unique skin needs and goals.

11. Do you ship internationally?

Yes, we offer international shipping to many countries. Please check our shipping policy for details, including costs and delivery times.

12. Can I combine Lumière Skin Lab products with other brands?

In most cases, yes. Our products are designed to complement a variety of skincare routines. However, we recommend introducing new products gradually to monitor how your skin responds.

13. How can I contact Lumière Skin Lab for further questions?

Our customer service team is happy to assist! You can reach us via email, live chat, or through our contact form on the website.